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TRICKS OF THE TRADE
What Every Merchant Should Know

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TERM AGREEMENTS

In the card processing industry, the most important part of a merchant account contract is the "Terms of Agreement"; i.e., how long you as a merchant are required to remain with this particular source without incurring a substantial financial penalty. This often well hidden (and not discussed at time of signing) part of the contract is far more important than your initial rates, equipment prices or monthly fees.  Any term agreement longer than a couple of months is a very unwise business decision for the unsuspecting merchant unless a written guarantee is obtained clearly stating that rates will not be raised during the length of the term, whether it be one, two, three or more years.  It should be noted that rate guarantees, although often not stating thus, do not apply to interchange raises; i.e., if VISA and/or MasterCard raise the rates they charge banks, ALL sources go up accordingly, regardless of what any company or agent has told you to the contrary.

Term Agreements are undoubtedly the number one cause for merchant anger and frustration in our industry, and unless you have written assurance of a rate guarantee for the entire duration of the term, such an agreement should be avoided at all costs.  If your agent representative does not mention term agreements or bother to show you in writing the specific length (term) of the contract commitment, then you should run from this agent and never look back!  The very best advice we can offer, which is too often ignored, is for you the merchant to compel your agent to show you, in writing within the contract he or she is asking you to sign, the length of your contract commitment and your penalties for early termination.  Never take the word of the merchant account agent or company--require them to show you where in the contract the specific terms are stated regarding the required length and financial penalties for not fulfilling the required terms.

Why is this so important?  Simply put, many even very large banks and processors have purposely devised a deliberately deceiving merchant account program, offering initial rates below the legitimate competition and sometimes, offering a free realtime gateway or other equipment that initially costs them.  Once an unsuspecting merchant is signed into a long-term commitment, the rates begin to creep up, usually in small increments.  Over time, that initial rate of 1.59% or 2.25% can become 1.99% and 2.99 or even higher.  When the merchant attempts to switch to another processor, he or she finds it will cost several hundred and sometimes thousands of dollars to get out of the contract term early. A REAL INDUSTRY TRICK TO BE STUDIOUSLY AVOIDED!


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OFF-BRAND EQUIPMENT

There are three brands of credit card processing equipment that can be used by virtually all U.S. processors:  Nurit (Lipman USA), Hypercom and Verifone.  Purchasing equipment manufactured by companies other than these three (except software) is very risky at best.

Obviously, if the terminal you invest in can only be used by one or a few processors, then you are at the long-term mercy of those processors regarding rates, fees and service.  Marketing off-brand equipment that is only compatible with one or a few processing sources is a major industry trick.  Regardless of the "deal" some slick agent is offering you on equipment, if that equipment is not one of the three major brands, then you are making an extremely unwise decision to purchase it. . . BUYER BEWARE!


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