INFORMATION NEEDED FROM CUSTOMER TO PROCESS A CHECK ORDER

1.  Customer's Name, Address, and Phone as listed on the check.  ( Address and Telephone Number are optional. )

2.  Routing Number - This is the series of numbers on the bottom of the customer's check. The entire series of numbers must be recorded without symbols or spaces.  Simply ask the customer to read the series of numbers from left to right, omitting symbols and spaces. ( Note that this series of numbers includes the check number! )

3.  Check Number - From the upper right-hand corner of the check.  ( Note that this number appears again in the routing number but must be recorded separately. )

4.  Check Amount - Total amount of the order.

5.  Check Memo - Will appear on the customer's check.  ( Optional )

The information for check orders can be transmitted by email or via our web site.  Please follow the instruction sheet titled "Electronic Transmission".

IMPORTANT NOTES FOR OBTAINING VALID ACCOUNT INFORMATION

1.  Always ask for the routing number BEFORE asking for the check number.  This will "force" your customer to give you the complete routing number without leaving off the check number.

2.  After the routing number has been received, read the entire number back to the customer from RIGHT to LEFT.  This simple process "forces" your customer to pay close attention to the information at the bottom of their check.

VISUAL VERIFICATION FO U.S. CHECK ROUTING NUMBERS

Valid routing numbers will fit these criteria.  Invalid account information cannot be processed.
1.  The check number must appear within the routing number in position #1, #10, or in the far right position, as shown below.  Anything else is invalid and cannot be processed.

2.  The routing number will contain at least 17 digits - including the check number.

3.  No symbols or spaces will be included.

In the examples above, the check number is 0532.  Do not eliminate these check-number digits when recording the routing number.

If your company uses a database for customer information storage, simply export the necessary fields ( listed below ) into a text file.  ( It may be a TAB or a Comma delimited format. )

If you do not have a database, you can use a standard text editor. In Windows 95 "Notepad" works just fine.  ( To open Notepad: Start Button / Run / type "notepad" / click "ok." )  Simply enter your customer's information line by line.  Each individual order must be recorded on its own line.  Here is an example of a file containing two orders:

Your Company Name, John, Doe, 1 Street Suite #5, Mycity, UT, 84444, 801-555-1212, 49.95, 0101, 1234567899876543210101
Your Company Name, Mary, James, 11th St NW, Anycity, UT, 84444, 801-555-1212, 49.95, 0101, 1234567899876543210101

And so on, with each record on its own line. <returns> come only after each record.  Your company name is always first.  Here is the field layout:
company name, customer first name, customer last name, address, city, state, zip, phone, amount, check #, routing #

This is a fairly simple format.  A couple of rules if you are using a comma delimited format:
1.  You can ONLY use commas to separate fields. No commas are allowed within the addresses.
2.  You'll notice that the above examples contain 11 fields.   EVERY record must contain the same number of fields.  If you have a customer that doesn't give you a phone number, for example, you must enter a comma for that field anyway.  Like this: Mycity, UT, 84444,, 801-555-1212. Notice the TWO commas together.

After you have entered all of the records, you should then save the file as "Text Only" in the format of NAMEmmdd.txt  ( First four letters of company name, Month, Day. )

If you have Internet access, you may upload your file directly using the File Upload Utility in the Merchant Area.